Delivery & Returns

Returning Faulty Goods...

If your item(s) are of unsatisfactory quality, unfit for purpose or not as described, you have 30 days from the purchase date to contact Springfield. Upon contacting our team we would discuss the issues and look to resolve the situation quickly. At this stage you would still be entitled to a full refund.You may contact our team by calling 01483236622 or emailing aim to respond to all emails within 24 hours). Please have your order number or account number to hand when contacting our team.

After 30 days you are not legally entitled to a full refund if your item develops a fault. However you are entitled to an opportunity for us to repair or replace your goods and if a repair is not possible you may then be entitled to a refund.

What if my item arrives damaged?

We do aim to ensure that item(s) are packed well to avoid damage in transit but If any of your item(s) arrive damaged please contact our customer care team within 7 days from receipt of the order. We can then look to replace the damaged item(s) for you. At this stage please do not send the damaged item back, our customer service team will advise as to what to do with next.

If you are asked to return your items, please follow the procedure below in order to do so. For damaged or faulty goods return postage will be refunded if we ask for the goods to be returned.

Returning unwanted goods

In addition to the Consumer Contracts Regulations An order can be cancelled and full refund granted if we are notified of your intention to cancel within 14 calendar days of the date you take possession of the goods. When cancelling an order that has been dispatched you are entitled to a full refund including the delivery charge. However, if you select any option other than the standard delivery option, i.e. a timed delivery, a Saturday delivery or if the standard delivery for the item is post and you choose the courier option, you are entitled to be refunded for the standard delivery cost only. Please note that the following information relates to returning a parcel from within the UK. Please contact us regarding returns from overseas.

Made to order items cannot be returned unless faulty or do not meet match description as they are custom made to order

More information

Where possible, please return the items to us in the original packaging. The Post Office will provide you with a Proof of Postage receipt; you must keep this as it contains the tracking information for your parcel. Please note that without your Royal Mail receipt, we cannot take responsibility for your parcel if it does not arrive back to us. In such circumstances we would, unfortunately, not be able to offer a refund.

You will be notified via email as soon as we have received your items back. Once they have been assessed, you will then be issued with a replacement (if the items cannot be repaired) or a refund. Typically this may take 5-7 working days. If the item is not faulty, Springfield Decorations Ltd will contact you to discuss the next procedure.

Returning from overseas

If you have a damaged or faulty item and have purchased from outside the UK, then please contact us before sending it back to us. If an item is returned without notification, then we cannot issue the cost of the return back to you.

Further information

Springfield regret that we cannot issue refunds or exchanges after the 14 day period outlined in the Consumer Contracts Regulations. Where returns are accepted,  be aware that this process can typically take 5-7 working days.

This returns policy does not affect your legal rights. Details of your legal rights are available from the Citizens' Advice Bureau or Consumer Direct.

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